French Tables and Chairs
At Crate and Barrel, we take great pride in the quality and craftsmanship of our furniture and rugs. Attention to detail in design, materials and construction is always at the forefront. We encourage you to inspect the item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below. For furniture and rug orders placed online, please call us at 800.606.6462. For orders placed through a store, please contact the store where the sale originated.
Stock Furniture, Rugs and Rug Pads
Payment is required in full for in-stock items. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the balance prior to scheduling delivery (or pickup of eligible items). You may cancel your Stock order at any time prior to delivery or pickup for a full refund.
If you are not satisfied with your Stock furniture, rug or rug pad purchase upon receipt, you must contact us within 7 days of your delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup.
All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame.
Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail). For your convenience, we will accept the following as proof of your purchase:
- Original Paper Receipt
- Gift Receipt
- eReceipt
- Original Packing Slip
- Gift Packing Slip
- Order Number
- Gift Registry Number
We can also verify proof of purchase by looking up your original receipt using your Crate and Barrel Credit Card or major credit card used at the time of purchase, or the email address used to receive an eReceipt.
Additional Colors and Frames, Custom Furniture, and Custom Rugs
These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges.
We require a 50% deposit for all Additional Color, Additional Frame and Custom order merchandise. The balance must be paid in full prior to scheduling delivery (or pickup of eligible items).
Once you place your order for Additional Color, Additional Frame or Custom merchandise, you have 72 hours to change or cancel. After 72 hours, your 50% deposit is nonrefundable. The 72-hour time frame begins as soon as you place your order and confirm your fabric selection in a store or online.
For Additional Color, Additional Frame and Custom orders canceled within 72 hours, an appropriate exchange, credit or refund will be issued, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
If an Additional Color, Additional Frame or Custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action.
